Support Policy
Thank you for using All DashAI WP.
This Support Policy explains what type of assistance we provide, how support requests are handled, and what limitations apply.
By using our plugin, you agree to the terms outlined below.
1. What Support Includes
We provide lightweight, basic technical support for users with an active paid license or an active free trial.
Support is limited to:
• Installation and activation guidance
• Basic plugin configuration
• Questions related to available features
• General troubleshooting related to normal plugin usage
Support is offered by email only at:
Support does not guarantee issue resolution, nor does it ensure that the plugin will operate in any particular hosting environment.
2. What Support Does NOT Include
To maintain a focused and efficient support experience, we do not provide:
• Custom development or feature creation
• Adjustments to match specific themes or plugins
• Debugging or resolving third-party conflicts
• Server configuration, hosting issues, or environment tuning
• SEO, performance optimization, or consulting services
• Training, onboarding sessions, or personalized walkthroughs
• Guaranteed fixes for any reported issue
Any technical assistance is provided voluntarily and without obligation.
3. Response Times
We aim to respond as promptly as possible; however:
• We do not guarantee specific response times
• We do not offer Service Level Agreements (SLAs)
• Response times may vary depending on request volume, complexity, and availability
4. Support Eligibility
Support is available only to users who have:
• An active free trial or a paid PRO license purchased through Freemius
• A working installation of the plugin in a supported WordPress environment
Users of the FREE version without an active trial or paid license are not entitled to support.
5. Billing, Licensing & Payment Support
We do not provide support for financial, billing, or payment-related issues.
All billing, licensing, trial management, cancellations, renewals, refunds, and subscription management are handled exclusively by Freemius.
Freemius Customer Portal:
https://customers.freemius.com
Freemius FAQs:
https://customers.freemius.com/faq
6. Bug Reports
If you believe you have discovered a bug:
• Provide a clear description of the issue
• Include relevant screenshots, logs, or error messages when applicable
We may review the report at our discretion, but we do not guarantee fixes, patches, or resolutions for any issue.
Any assistance provided is voluntary and not guaranteed.
7. Feature Requests
We welcome feedback and suggestions; however:
• Feature requests are not guaranteed
• Implementation depends on feasibility, demand, and internal planning
8. Contact
For plugin-related questions or technical support:
For billing, licensing, subscription, trial, or refund inquiries:
Use the Freemius Customer Portal:
https://customers.freemius.com