Support Policy

Thank you for using All DashAI WP.
This Support Policy explains what type of assistance we provide, how support requests are handled, and what limitations apply.

By using our plugin, you agree to the terms outlined below.

1. What Support Includes

We provide lightweight, basic technical support for active license holders.
Support is limited to:

  • Installation and activation guidance

  • Basic plugin configuration

  • Questions related to available features

  • General troubleshooting related to normal plugin usage

Support is offered by email only at:

support@alldashai.com

Support does not guarantee issue resolution, nor does it ensure that the plugin will operate in any particular hosting environment.

2. What Support Does NOT Include

To maintain a focused and efficient support experience, we do not provide:

  • Custom development or feature creation

  • Adjustments to match specific themes or plugins

  • Debugging or resolving third-party conflicts

  • Server configuration, hosting issues, or environment tuning

  • SEO, performance optimization, or consulting services

  • Training, onboarding sessions, or personalized walkthroughs

  • Guaranteed fixes for any reported issue

Any technical assistance is provided voluntarily and without obligation.

3. Response Times

We aim to respond as promptly as possible, but:

  • We do not guarantee specific response times

  • We do not offer SLAs

  • Response times may vary depending on volume, complexity, and availability

4. Support Eligibility

Support is available only to users who have:

  • An active PRO license purchased through Freemius

  • A working installation of the plugin in a supported WordPress environment

Users of the FREE version may receive limited guidance depending on availability.

5. Billing, Licensing & Payment Support

We do not provide support for financial or billing issues.
All billing, licensing, refunds, and subscription management are handled exclusively by Freemius.

Freemius Customer Portal:
https://customers.freemius.com

Freemius FAQs:
https://customers.freemius.com/faq

6. Bug Reports

If you believe you have discovered a bug:

  • Provide as much detail as possible

  • Include screenshots or error messages when applicable

We may review the report at our discretion, but we do not guarantee fixes, patches, or resolutions for any issue.

Any assistance provided is voluntary and not guaranteed.

7. Feature Requests

We welcome suggestions, but:

  • Feature requests are not guaranteed

  • Implementation depends on feasibility, demand, and internal planning

8. Contact

For plugin-related questions:
support@alldashai.com

For billing, licensing, subscription, or refund inquiries:
Use the Freemius Customer Portal:
https://customers.freemius.com