Refund Policy
Last Updated: 01/12/2025
All DashAI WP uses Freemius as our official payment, licensing, and merchant-of-record partner.
All trial activations, payments, renewals, cancellations, tax handling, and refunds are processed securely and exclusively by Freemius.
All paid plans include a 7-day free trial. A valid credit card is required to start the trial.
No charges are applied during the trial period.
If the trial is not cancelled before its expiration, the subscription automatically converts to a paid plan and billing begins.
By purchasing or continuing a subscription after the trial period, you acknowledge and agree to the refund terms below, which reflect the Strict – Money Back Guarantee configuration in our Freemius settings.
1. 7-Day Free Trial
All DashAI WP offers a 7-day free trial on all paid plans.
A valid credit card is required to start the free trial.
No charges are applied during the trial period.
You may cancel the trial at any time before it expires through the Freemius Customer Portal to avoid being charged.
Trial cancellations prevent the first charge and do not require a refund request.
2. 7-Day Money Back Guarantee (After Purchase – Strict Policy)
After a trial converts to a paid subscription and a charge is successfully processed, your purchase is covered by a 7-day money back guarantee under Freemius’ Strict refund policy.
A refund may be granted only if:
• you experience a technical issue that makes the plugin unusable, and
• our team is unable to resolve the issue after reasonable troubleshooting within the guarantee period.
Refunds are issued at the sole discretion of Freemius, in accordance with their Terms of Service:
https://freemius.com/terms/
For general questions regarding licensing, billing, or account access, please refer to:
https://customers.freemius.com/faq
3. Refunds Are Not Provided For
Refund requests are evaluated only after a successful payment has been processed.
Under Freemius’ Strict refund rules, refunds cannot be issued due to:
• Missing feature(s) or unmet feature expectations
• Conflicts with third-party plugins, themes, custom code, hosting environments, or server restrictions
• Finding an alternative product
• Change of mind or change of project requirements
• Lack of compatibility with unsupported environments
These cases fall completely outside Freemius’ refund scope and therefore are not eligible for reimbursement.
4. How to Request a Refund
Refund requests must be submitted exclusively through the Freemius Customer Dashboard:
https://customers.freemius.com
Refunds cannot be issued via email or any other communication channel.
All approval, verification, and processing decisions are made directly by Freemius for security and compliance reasons.
5. Subscription Renewals
If you purchased a recurring subscription:
• Renewals occur automatically through Freemius
• You may cancel at any time from your Freemius account
• Cancellation prevents future renewals but does not qualify past payments for refund
• We cannot modify, interrupt, or refund subscription payments directly
6. Our Responsibility
We are responsible for:
• Maintaining the plugin and delivering updates
• Providing basic configuration support
• Investigating valid technical issues
We are not responsible for:
• Payment processing, failed charges, or billing errors
• Refund approvals or denials
• Conflicts caused by themes, plugins, hosting setups, or third-party systems
• Server-side limitations, PHP versions, firewall or permission issues
• Any financial or transactional matters handled by Freemius
All financial operations are managed exclusively by Freemius.
7. Contact
For plugin-related questions or technical support (not billing):
For all payment, licensing, renewal, or refund matters:
Use your Freemius account
https://customers.freemius.com